In 1987, Susan Heathfield (Hamilton) formed her own management and HR consulting company. In this venture, she consulted with more than 100 clients and facilitated more than 2,000 training and planning sessions. Susan has also worked as an HR director, a training manager, an organization development consultant, and a community college extension leader.­­­

That same year, Bill Hamilton, Susan’s husband, founded TechSmith Corporation. Since then, they have worked to build a company that deeply honors the needs of customers while respecting the contributions of and the development of employees. Today, TechSmith is the global leader in screen recording and screen capture. Proudly, TechSmith is also an employee-owned company.

Susan has written online for 25+ years, most recently as the expert who covered human resources and people management for The Balance Careers (the recent iteration of internet pioneer, About.com).

Susan is a member of the Society for Human Resource Management (SHRM). She contributes to professional publications including a book chapter for the Association for Talent Development and an article in The Journal for Quality and Participation. Her articles are recommended as a resource by many colleges and universities, including the ILR School Catherwood Library at Cornell University.

Susan is regularly featured in business podcasts and on talk radio including WJR (Mitch Albom Show), WBIX Business in Boston, National Public Radio (NPR), Money and You at wsRadio, San Diego, BNET, Radio Sandy Springs, Atlanta, and other regional shows.

Susan has been quoted in more than 250 print and online publications, including The Wall Street Journal, The New York Times, The New York Post, FT.com, Boston.com, The Washington Post, The Boston Globe, Sfgate.com, Globeandmail.com, Forbes, StarTribune.com, US News & World Report, Pittsburghlive.com, Ohioonline.com, Canadianbusiness.com, Techrepublic.com, Mediabistro.com, Glassdoor.com, Payscale.com, Diversity Executive, the Society for Human Resource Management HR Magazine, Human Resource Executive, Yahoo Careers and Education, and in the Associated Press (AP) articles.


Susan has both a bachelor’s degree in English, Interdisciplinary Social Studies and Education, and a master’s degree in Organizational Counseling from the University of Michigan. She has completed several years (90+ credits) of coursework in management, labor, and industrial relations, Human Resources, and higher adult and lifelong education at Michigan State University.

Contact: You can reach Susan via email. You can also find her on Facebook and on LinkedIn. Susan appreciates your understanding that she can’t always provide a personal response to your questions.


Susan makes every effort to offer accurate, common-sense, ethical management, employer, and workplace advice in her articles, but she is not an attorney, and the content, while authoritative, is not guaranteed for accuracy and legality, and is not to be construed as legal advice.

The articles are read by a worldwide audience and employment issues, laws and regulations vary from state to state and country to country, so they cannot be definitive on all of them for your workplace. When in doubt, always seek legal counsel or assistance from State, Federal, or International governmental resources, to make certain that your legal interpretation and decisions are correct. The information in these articles is for guidance, ideas, and assistance only.

Susan Heathfield headshot