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Highlights about Susan Heathfield (Hamilton)

  • Expertise in Values-Based Management: Specializes in fostering workplaces where core values drive customer and employee success.
  • Innovative Workplace Creator: Focused on developing progressive work environments that help individuals build on their core values, leading to personal and professional growth.
  • Extensive Experience: Has worked with over 100 clients and facilitated more than 2,000 training and planning sessions.
  • Co-Owner of TechSmith Corporation: Co-owns a software development company with around 300 employees who are also co-owners, promoting a shared ownership culture.
  • Recognized Authority on Workplace Issues: Frequently quoted in prestigious publications like The New York Times and The Wall Street Journal. Authored the Human Resources and people management section for The Balance Careers (formerly About.com) from 2000 to 2021.
  • Site Focus: Dedicated to providing informative, insightful, and cutting-edge content. Highlights the 12 Foundational Values and Beliefs that underpin the site’s philosophy.
  • Mission: To offer accurate, thoughtful, and forward-looking information to those interested in innovative approaches to customer, coworker, and workplace relationships. To invite forward-thinking individuals to explore new ways of engaging in these relationships, fostering change one step at a time.